Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the storm damage you need help with.
When you contact us, we may keep notes about your project, such as inspection findings, photos of the damage, insurance claim details, and service history.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your request, schedule inspections, provide estimates, and complete restoration work. We also use it to communicate with you about your project, including updates, appointment reminders, and follow-ups.
Your information helps us improve our services, train our team, and keep accurate records for warranty and insurance purposes.
With your consent, we may send you occasional updates about our services or seasonal storm preparedness tips. You can opt out at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how visitors use our site. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
We do not use cookies to collect sensitive personal information like your Social Security number or financial account details.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand website traffic and improve your experience. These tools collect anonymous data about how you interact with our site.
We may also use third-party services for scheduling, customer communication, and payment processing. These providers only access the information needed to perform their specific tasks and are required to protect it.
Some third-party tools may place their own cookies. Their use of your information is governed by their own privacy policies.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share it only when necessary to complete your project or comply with the law.
We may share your information with insurance companies, adjusters, subcontractors, and suppliers who help us restore your property. We only share what is needed for the job.
We may disclose your information if required by law, to protect our rights, or in response to a valid legal request. If our business is sold or merged, your information may be transferred as part of that transaction.
Data Retention
We keep your personal information for as long as needed to provide services, meet legal and insurance requirements, and resolve any disputes.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your information, we will do so unless we are required to keep it by law.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
If we become aware of a data breach that affects your personal information, we will notify you as required by law.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to certain uses of your information or request that we restrict how we use it.
To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe and may ask you to verify your identity before making changes.
If you are a California resident, you may have additional rights under the CCPA. Contact us for more details.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.